FAQ

Frequently Asked Questions

Everything you need to know before buying pieces of the Kaaba cover.

Are all the pieces original from the covering of the Holy Kaaba?

Yes, all the pieces on display are 100% original pieces from the Kaaba covering, and they have been documented and accompanied by a certificate of authenticity proving their source.

Do the pieces come with a certificate of authenticity?

Certainly, each piece is delivered with a certificate of authenticity and documentation confirming that it is an original piece of the Kaaba's covering.

How can I complete the purchase process?

Choose the appropriate item, then add it to the cart and complete the order details, and then choose the appropriate payment method to complete the purchase.

What payment methods are available?

We offer payment via InstaPay, bank transfer, and cash on delivery for some orders depending on the delivery location.

Can the products be shipped to all governorates?

Yes, we provide shipping to all governorates of Egypt with professional and secure packaging to protect the item until it arrives.

How long does it take to process and send an order?

After payment confirmation or order review, the item is carefully prepared and shipped as soon as possible, with shipping details sent to the customer.

Can the product be exchanged or returned?

The exchange and return policy is applied according to the store's terms and conditions, provided the item is in its original condition and unused.

How can I check the status of my order?

You can contact customer service at any time to find out the status of your order or to track your shipment until it arrives.

How can I contact customer service?

You can contact us via WhatsApp, phone, or email, and our customer service team will respond to all your inquiries as soon as possible.