in Kaaba cover shop We are committed to providing genuine products with accurate specifications, and we strive to ensure customer satisfaction by providing a clear exchange and return policy that achieves fairness for both parties.

First: Before completing the order

We advise all customers to carefully review the product description, images, and specifications before completing the purchase process. Customer service can also be contacted to answer any questions related to the product before confirming the order.

Second: Replacement or Return Cases

A request for replacement or refund may be accepted in the following cases:

  • The product received is different from the product that was ordered.
  • The product arrived damaged as a result of shipping. Please inform customer service immediately upon receipt and attach photos showing the condition.
  • There is a clear defect in the product that was not mentioned in its description.

Third: Cases that are not covered by replacement or refund

Replacement or refund requests cannot be accepted in the following cases:

  • Changing the customer's opinion after receiving the product without any reason related to the product's quality or its conformity to the description.
  • Using the product or it being damaged after receipt.
  • Remove packaging, accessories, or certificate of authenticity (if included with the product).
  • Any order that does not include the original condition of the product as received.

Fourth: Procedures for requesting an exchange or return

To submit a replacement or return request:

  1. Contact customer service as soon as possible after receiving the order.
  2. Please specify the order number and the reason for the exchange or return.
  3. Attach photos showing the condition of the product when needed.
  4. Our team will review the request and get back to you as soon as possible.
  5. If approved, the steps for returning the product and completing the exchange or refund process will be explained.

Fifth: Shipping fees

  • If the reason for the replacement or return is due to an error on the part of the store or the arrival of a product that does not match the description, the store will bear the associated shipping costs.
  • If the order is not eligible for exchange or return according to this policy, the store will not incur any additional costs.

Sixth: Refund

After receiving the product, inspecting it and ensuring that it meets the return conditions, appropriate action will be taken to refund the amount or replace the product, according to the payment method used and the store's policy.

Seventh: Products of a special nature

Because some of the products offered are original and rare collectibles, they may be subject to special conditions regarding exchange or return, which will be explained on the product page where necessary.

Contact us

If you have any questions regarding our exchange and return policy, our customer service team is happy to assist you and answer all your questions before or after you complete your purchase.

The Kaaba Cover Shop aims to provide a reliable and transparent purchasing experience, while ensuring the protection of customer rights and providing the best level of service at all stages of the order.